FAQs

The institution’s administrator(s) manage their account on the Persus portal.
To access the Persus portal kindly use the link below:
https://verifyid.nia.gov.gh/persus/.
Administrators can contact their relationship manager for login credentials.

New serial numbers can be generated on the Persus portal.
• Login into the portal (use this link: https://verifyid.nia.gov.gh/persus/).
• From the left corner of the menu, click on the tribar (≡).
• From the pop-up menu, select "Generate Serial Number".
· Select the Branch serials number(s) will be assigned to.
· Input the Quantity of serial numbers required.
· Click on "Generate" to complete the process.

Serial numbers can be re-activated on the Persus portal.
• Login into the portal (use this link: https://verifyid.nia.gov.gh/persus/).
• From the left corner of the menu, click on the tribar (≡).
• From the pop-up menu, select "Activate Serial Number".
• Proceed to input the serial number information.
• Click on "Activate" to complete the process.

Kindly contact Verification Support (verification.support@imsgh.org) to increase in the accounts serial number capacity.

Any differences in issuance date on the card and issuance dates on the NID system stem from discrepancies between the date of registration and the date the card was printed. These differences can be ignored. Only differences in the expiry date need to be reported.

· Kindly login into the Persus portal (https://verifyid.nia.gov.gh/persus/). · From the left corner of the menu, click on the tribar (≡). · From the pop-up menu, select "Add Mode of Operation". · Proceed to input the mode of operation information. · Click on "Create" to complete the process.

Yes. The Transaction ID is an alphanumeric combination of seven characters and will not be repeated. These characters are unique for any transaction; either failed or successful.

Close the application and restart the verification process to re-open the card reader.

The organization’s administrator is responsible for populating the organization’s "Mode of Operations" through the Persus portal. Example: "Cash Deposit".

The organization’s administrator is required to create the mode of operations. See process below:
• Login into the portal (use this link: https://verifyid.nia.gov.gh/persus). • From the left corner of the menu, click on the tribar (≡). • From the pop-up menu, select "Add Mode of Operation". • Input the Operation Code. • Input the Operation Name. • Click on "Create" to complete the process.

Ans: The Mode of Operation field supports numbers and texts.

At the moment, the system only inputs the initial hyphen and requires a manual insert of the second hyphen as some card numbers have varying lengths.

If the names present on the card are up-to-date names, the user must contact NIA to perform an update to their records.

Ensure that the user's webcam is properly connected to their computer and select the right webcam in the application/device settings.

Ans: The operator may receive the error, “Poor Quality Fingerprint captured” due to the following reasons:
1. Faint fingerprint: This occurs when the card holder's fingerprints are very faint due to dryness, and the print captured appears faint on the application.
Solution:
        i. The cardholder must wash their hands, clean, and dry them before trying again
        ii. Moisturize hands, but ensure that it is not too greasy
        iii. Apply pressure to the finger on the reader
2. Dirty Fingerprint: This occurs when the scanner surface gets dirty from the accumulation of liquid or dirt, hence, the sensor cannot read the prints properly.
Solution:
        i. Wipe the fingerprint scanner (Kojak or columbo) with a clean cloth or tissue paper. If the dirt is sticking to the module, gently wipe it with a damp cloth wetted with alcohol.
        ii. The cardholder must wash their hands, clean, and dry them before trying again
3. Poorly placed finger: This occurs when the cardholder places just the tip of the finger on the sensor, hence, the sensor is unable to capture the prints properly. Solution: Place about two-third (2/3) of the finger on the reader.

Ans: The operator may receive the Poor Image Quality Captured or failed verification error due to the following reasons:
1. Poor room lighting: This occurs when the room light is dim, so the image captured appears dark and the card holder’s physical features cannot be read.
2. Solution:
        i. Re-position the cardholder in a more lit-up place
        ii. Perform finger verification.
3. Glare: This occurs when light reflects onto the camera lens, so the image captured is too bright or has a light reflection on it. This makes the features difficult to read.
Solution:
        i. Adjust the camera away from the light glare
4. Smudges on the camera lens: This occurs when there is dirt on the camera lens, so the image captured appears blurry or not clear.
Solution:
        i. Periodically wipe the camera lens with a clean cloth or tissue
        ii. Adjust the camera using the side to avoid touching the lens.
5. Subject out of focus: This occurs when the camera lens is not properly focused on the subject. It happens when the subject fidgets while the image is being captured.
Solution:
        i. Request the cardholder to sit still and look into the camera until the image is captured.

Ensure that the user's webcam is properly connected to their computer and select the right webcam is selected in the application/device settings.